UK cloud-based mortgage and financial savings software program supplier, finova, has launched a brand new retention portal, to streamline the mortgage swap journey for current prospects who’re approaching the tip of their fixed-term deal and are actually contemplating a product swap
Powered by the finova SaaS banking originations platform Apprivo, the newly improved retention portal is designed to streamline the mortgage swap journey for current prospects who’re approaching the tip of their fixed-term deal and are actually contemplating a product swap.
Round 1.6 million offers are as a result of finish in 2024, highlighting the necessity for lenders to spend money on sooner retention methods, in accordance with knowledge from UK Finance, the commerce affiliation for the UK banking and monetary companies sector.
The retention portal works on all digital units and allows prospects to evaluate their choices and conveniently select essentially the most appropriate product for his or her wants. It additionally provides prospects the power to self-select a handy date to change merchandise and pay any excellent charges when relevant. As well as, the retention portal provides safe entry, a number of layers of knowledge encryption, multi-factor authentication, and common safety audits to create a totally complete and safe answer.
The portal can be totally brandable, enabling lenders to customize the portal to match their styling and model id. Constructing on this, it’s totally configurable to satisfy the particular wants of lenders and their buyer journeys, and will be built-in alongside any current servicing answer.
Serving to lenders higher serve their prospects
Chris Little, chief income officer at finova, explains: “Because the UK’s main supplier of mortgage and financial savings software program, the finova crew is consistently exploring new avenues to refine and streamline our customer support. The launch of our new retention portal solidifies our ongoing dedication to serving to lenders higher serve their prospects and meet their evolving wants.
“As a part of our ongoing strategic course, we have now invested in a brand new person expertise crew, which is charged with guaranteeing that our prospects can actually get essentially the most from our product providing. With a number of new updates within the pipeline, we are going to hold working alongside lenders to make sure prospects who need to swap can achieve this with ease and velocity.”
finova designed the retention portal with regulatory necessities in thoughts and is constructed to Stage AA of the Internet Content material Accessibility Pointers (WCAG AA), making it accessible for all customers. It additionally consists of ‘optimistic friction factors’ to help lenders in complying with the Client Obligation. Consequently, customers are inspired to assemble as a lot info on a potential mortgage swap as doable, resulting in extra measured and knowledgeable decision-making.
The launch of the retention portal builds on finova’s current lender options’ purpose to enhance the general buyer and borrower expertise, together with its self-serve buyer portal for mortgages and financial savings, and its cellular app providing.
