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Ever puzzled why offering (and discovering) worker companies in a rising firm feels so difficult? Particularly when you must shortly reset a password or urgently want entry to a specific software? For many years, companies have confronted these challenges with little progress. That is the place Atomicwork is available in, reimagining the digital office expertise for fast-scaling firms with AI automation.
Atomicwork brings collectively three highly effective capabilities: a conversational assistant, a contemporary service administration system, and a workflow automation platform. These components work seamlessly with Microsoft Crews and the broader Microsoft ecosystem, making it extremely handy for workers to get assist and entry companies. Their AI Assistant, Atom, facilitates extremely customized interactions between workers and inner service groups, all with out the standard complications of complicated integrations and administration.
Ramesh Ganapathy, Chief of Employees and Head of Operations at Atomicwork, explains how this method marks a departure from conventional service administration: “In lots of firms, the norm has been to arrange separate self-service portals for information administration and ticketing assist. However because the variety of service groups grows, so does the complexity of managing these techniques. Atomicwork tackles this drawback head-on by bringing service administration on to the tip consumer.
Consider an worker simply asking a query on Groups and receiving solutions instantly. This doesn’t imply simply offering solutions to FAQs for Stage 1 assist, but additionally automated workflows like software program provisioning, password resets and incident response. We additionally transcend assist to cowl broader productiveness situations like onboarding and compliance.”
The timing of Atomicwork’s inception proved to be a pivotal benefit in its improvement. Based in September 2022, simply months earlier than the debut of ChatGPT, the corporate was uniquely positioned to capitalize on the most recent developments in giant language fashions. This timing allowed the engineering crew to design an AI-native answer from the bottom up, somewhat than retrofitting AI with present techniques, as is widespread amongst established gamers out there. This forward-thinking method units Atomicwork aside, enabling them to supply a extra cohesive and revolutionary platform.
Being part of Microsoft’s Founders Hub was a major increase. It supplied entry to numerous sources, instruments, and startup credit that accelerated product improvement, permitting Atomicwork to convey their product to market forward of different rivals. Plus, the seamless integration with Microsoft Groups made it a straightforward alternative for organizations trying to undertake a extra environment friendly answer with out the necessity for a number of instruments or an advanced integration course of.
Nonetheless, Atomicwork’s journey hasn’t been with out its challenges. For example, through the Silicon Valley Financial institution disaster, the startup needed to act shortly to safe new banking companions and guarantee continued operations. Whereas conventional banks introduced some hurdles, the crew discovered an answer via the Microsoft for Startups Founders Hub, signing up with Mercury Financial institution and safely shifting a few of their funds there. This fast considering helped them keep monetary stability throughout a doubtlessly disruptive time.
The story of Atomicwork is deeply private for its founders. Vijay, the CEO and a seasoned entrepreneur who beforehand served as VP and GM at Nutanix, usually felt the frustration of navigating cumbersome inner processes at previous firms. Easy duties like getting journey approvals, upgrading {hardware}, or procuring software program might flip into drawn-out processes involving a number of steps and approvals, draining time and sources. Co-founders Kiran and Parsuram, who had been a part of the founding crew at Freshworks, had their very own share of challenges when it got here to scaling inner service administration. Their mixed experiences led them to acknowledge a major hole out there: the necessity for a contemporary, environment friendly service administration platform.
Atomicwork is deeply built-in with Microsoft companies. The platform leverages Azure and OpenAI for its AI capabilities, with a lot of its core elements hosted on Azure. The deep integration with Microsoft 365, Groups, Intune, Entra, and SharePoint permits Atomicwork to perform as an extension of the Microsoft ecosystem. This allows service groups to create complicated workflows throughout their tech stack.
Ramesh highlights the strategic benefit of this partnership: “Being a Microsoft companion provides us a major aggressive edge. It not solely strengthens our technological basis but additionally places us nearer to the type of enterprise clients we’re trying to entice. For organizations already invested within the Microsoft ecosystem, getting began with Atomicwork is a breeze. Our platform is designed to be plug-and-play, permitting Microsoft clients to maximise the worth of their present infrastructure and see a sooner return on funding.“
Considered one of Atomicwork’s early clients, Ammex, a retail and manufacturing firm primarily based in Seattle, is already seeing the advantages of this built-in expertise. With lots of of full-time workers and hundreds of producing employees, Ammex depends on Atomicwork for inner IT and HR companies. The deep integration with Microsoft was a key consider Ammex’s choice to undertake Atomicwork, viewing it as a pure extension of their present infrastructure.
Chad Ghosn, International CTO and CIO of Ammex, shared his expertise: “Our journey with Atomicwork to transition our ticketing to their AI-powered service administration system has been exceptional. The product has remodeled how we handle our workflows, providing a seamless integration that leverages the most recent AI expertise to satisfy our wants effectively.
The ROI on deploying Atom throughout our groups has been unimaginable. Not like our earlier answer, Atom allowed us to take care of our IT service crew with out including a single headcount in six months. It handles easy queries that used to interrupt our Finance crew, and it gives our CEO with real-time updates on shipments and orders”
As Atomicwork appears towards the longer term, the main target is squarely on development and innovation. With product-market match already achieved, the corporate is setting its sights on bigger enterprises and extra complicated use circumstances. Leveraging advances like automated AI brokers, multi-modal assist and finetuning strategies, they proceed to refine their product primarily based on buyer suggestions, reimagining conventional service practices alongside the way in which. By addressing vital service administration challenges for enterprise firms, Atomicwork is well-positioned to scale and ship worth to organizations all over the world.
