Salesforce unveiled its new AI platform, Agentforce, in the course of the annual Dreamforce occasion on Sept. 17, showcasing a device that enables companies to shortly create and deploy autonomous AI brokers.
The platform, designed to reinforce productiveness in areas corresponding to customer support, gross sales, and advertising and marketing, was demonstrated on the “Agentforce Launch Zone,” the place attendees constructed their first AI brokers reside and on-site.
Agentforce integrates with Slack and a big language mannequin (LLM), providing companies a simplified method to creating AI brokers with out intensive coding. The platform is aimed toward offering a low-code answer for organizations searching for to automate processes.
Attendees at Dreamforce will proceed to have entry to their agent prototypes through Salesforce Expertise Cloud after the occasion.
Salesforce CEO and chair Marc Benioff mentioned:
“Agentforce represents an development in AI know-how, shifting past conventional copilots to create autonomous brokers that prioritize accuracy and scalability.”
Agentforce brokers are able to analyzing information, figuring out actions, and executing choices independently, with the choice to transition duties to human staff when wanted. The platform goals to help companies in overcoming challenges typically related to customized AI implementations, corresponding to information administration and integration prices.
Kevin Quigley, Senior Supervisor at Wiley, shared his expertise with the platform, highlighting a 40% enhance in case decision after implementing Agentforce. He emphasised the advantages of the no-code builder, notably throughout high-demand durations.
Salesforce has outlined its purpose to increase the usage of Agentforce, with plans to deploy one billion brokers by the tip of 2025. The corporate continues to deal with AI-driven options as a part of its broader technique to reinforce enterprise operations and buyer engagement.
Agentforce is positioned as a device to help organizations in managing AI extra successfully, addressing a rising demand for automation and clever processes throughout industries.
